Lost time often feels smaller than it is. A single question may take only three minutes. If it happens several times a day and involves several people, the total effort becomes tangible.
Observe instead of guessing
For a first estimate, simple observation over a few working days is often enough: which task appears, who is involved, how long does it take and which interruptions follow?
- Name the task precisely
- Record frequency per week
- Note involved roles
- Document exceptions and questions
- Check which steps are truly recurring