Automation often processes information that already exists in the company: names, addresses, cases, invoices, appointments or messages. Privacy should therefore be part of process planning from the beginning, not an afterthought.
Make data flows visible
Before implementation, it should be clear which data comes from which system, where it is transferred, who receives access and how long information is needed.
- Plan hosting and processing for the specific project
- Keep sensitive decisions under human approval
- Make errors and exceptions visible
- Keep technical documentation up to date